Home / Help / FAQ

Frequently Asked Questions

What is the Noteflight Viewer?

The Noteflight Viewer is the world's leading HTML-based sheet music viewer, providing interactivity and auto-responsiveness for use on any device, including computers, tablets and smartphones. The Noteflight Viewer is used for all WillisPianoMusic.com Interactive files

Interactivity includes playback, tempo control, transposition, variable note sizes, and full screen viewing. The Noteflight Viewer includes realistic MIDI playback with expression, stereo and reverb and works seamlessly within desktop and mobile browsers.

System Requirements

Willis Piano Music works with the following operating systems:

  • Windows XP, Vista, Windows 7, Windows 8, Windows 10
  • Mac OS X 10.6 or above
  • iOS 6 or above
  • Android 2.3 or above
  • Chrome OS
  • Linux

Browser Compatibility

For score display and downloading, the following browser versions are supported:

  • Chrome 21 or above
  • Safari 6 or above
  • Internet Explorer 9 or above
  • Firefox 14 or above
  • iOS Safari 6 or above
  • Android 2.3 or above

For audio playback, the following browser versions are supported:

  • Chrome 36 or above
  • Safari 7 or above
  • Firefox 36 or above
  • iOS Safari 7.1 or above
  • Android (none)

Back to Top

Why can I only see the first page of the music?

We show you the first page of any piece of music so that you can be assured that the piece you're buying is indeed the piece you want. However, to see additional pages, the piece must be purchased. Once you purchase a piece of sheet music, you will be able to view, interact with and download all of the pages.

Back to Top

Why does my preview page show a Sample page instead of the first page of music?

Music that is only one page long may only show half of the page as a preview. The purchased sheet will print out this "Sample" page followed by the actual music. If you wish to view your purchased song online, you will be able view the music by logging into your account and accessing that order.

Back to Top

Why can I only hear a portion of the sheet music?

Prior to a purchase being made, due to copyright restrictions, we are only allowed to play a sample excerpt of copyrighted sheet music titles.

Back to Top

If I can't find it, does that mean you don't have it?

No. Try using different search terms or browsing our artist list.

If you still can't find it, just email info@willispianomusic.com.

Back to Top

Why can't I see anything in my Shopping Cart?

In order for the Shopping Cart to work, your browser must be set up to accept cookies. If your computer won't accept cookies, our server can't keep track of who you are or what you're ordering.

Back to Top

What is a cookie and why do you use them?

Cookies are tiny files that WillisPianoMusic.com sends to your browser and that are stored on your computer. They help WillisPianoMusic.com keep track of the contents of your shopping basket and your currency preferences. They are completely harmless.

Back to Top

What cards do you accept?

We accept Visa, Mastercard, American Express, and Discover.

Back to Top

I'm worried about the security of my credit card details.

No need to be:

  • We employ the strongest encryption currently available (128K).
  • We transmit your card details directly to the bank for authorization when you place your order, so no one at WillisPianoMusic.com sees them.

For more information, see our Privacy page.

Back to Top

I'm worried about the privacy of my information. Is it safe with you?

Absolutely. We adhere to the Data Protection Act. Read our Privacy Policy.

Back to Top

Why has my order been declined?

You probably filled in some of your details incorrectly. Check the following details and try again:

  • State/Province, Zip Code, and Phone Number are required for U.S. and Canadian billing addresses.
  • Invalid email address: We need a valid email address from you in order to inform you of your order's progress. It must contain one "@" symbol.
  • Credit Card Details: Check that you've entered the same name and number as they appear on your card. Make sure you enter an expiry date.

Try your details again. If your order is still declined, email custserv@willispianomusic.com.

Back to Top

My order has gone wrong! Can I get a refund?

If you are unhappy with or fail to download any item(s) bought from Willis Piano Music, please contact our Support Team by e-mail at custserv@willispianomusic.com, explaining what went wrong. Please include your Order Number with your email.

After investigating the cause of the problem, we will offer you either another chance to download your purchased item, or a full refund for that item, but Willis Piano Music shall have no further liability to you.

If you have any questions about our Refund Policy, please email them to custserv@willispianomusic.com.

Back to Top

Why do I lose transpositions I make in the piece when I move off the page?

Transpositions will not persist past the page on which they were made. That is because a transposition takes place solely within the webpage, and each music file is read-only. If you transpose a piece while first viewing it, then decide to buy it, when you come back to the piece of music to print it, you must redo your transposition.

Back to Top

Why can't I transpose this music?

Only Interactive pieces are transposable. To transpose, click the Transpose Key or Transpose Instrument buttons in the tool bar above the piece.

Back to Top